Surrey Police and Sussex Police harness mobile technology to increase time officers spend on the frontline

Surrey Police and Sussex Police harness mobile technology to increase time officers spend on the frontline

  • Regional deployment sees 3,000 officers using Airwave´s mobile Pronto e-notebook and suite of applications
  • Officers save up to two hours of admin time per shift, leading to more visible and effective policing
  • Surrey Police report efficiency savings worth up to £7 million
  • A third all of Great Britain’s police forces are now using Pronto to replace time-intensive paper-based frontline reporting

Basingstoke, England – March. 28, 2017 – Airwave Solutions Limited, a Motorola Solutions (NYSE: MSI) company, in partnership with O2 today announce that over 3,000 frontline Surrey Police and Sussex Police officers are now using specialist mobile technology to improve frontline policing and reporting.

The new joint project enables 1,250 officers at Surrey Police and 1,750 at Sussex Police to replace paper-based activities such as vehicle registration checks, speeding tickets, and tests for the influence of drugs or alcohol on drivers with intuitive digital forms on mobile devices. Both forces have seen substantial time and cost saving benefits. Officers have saved up to two hours per shift, time that can now be better spent policing the streets and supporting the public. This modernisation of processes has enabled Surrey Police to cut costs by £7 million.

The new extended regional deployment follows a successful six year partnership with Surrey Police that has seen the Pronto e-notebook and suite of software applications deployed to frontline offers across both police forces. Pronto is a complete digital replacement for an officer’s paper notebook, operational processes and forms. It provides remote, mobile access to all key policing systems, ensuring officers can capture, reuse and validate information on the frontline while reducing back office bureaucracy and inefficiency.

Before Pronto, a single activity such as writing out a ticket would take back-office staff over four minutes to transfer paper-based notes onto a force’s system – now that process takes seconds as all data captured on devices is synchronised automatically.

As well as productivity benefits, Pronto is enabling greater sharing of information and collaboration between the two forces. Officers can access national police systems and local databases across the two forces, such as the Records Management Systems (Niche) on the move. This allows officers to work together at an incident or crime scene, sharing data and resources in real-time rather than having to return to the station or have back-office staff locate and then upload relevant information.

This new regional deployment brings the total number of forces using Pronto to 16 (33 percent of all forces in the UK).

Discussing the project Gavin Stephens, Deputy Chief Constable at Surrey Police said: “We are seeing the beginnings of a fully digitised Criminal Justice System – from incident to court room. What’s aspirational in digital policing and collaboration between forces in some parts of the country is reality here.”

“The deployment of Pronto has meant we’ve been able to move officers away from desks and back onto the frontline, the best place to pursue offenders and detect crime, protect vulnerable people, and prevent crime and disorder. Technology has helped us become more accessible and visible to the public we serve and it is playing an increasingly vital role in our mission to make the region as safe as it can possibly be,” said Inspector Shane Baker at Sussex Police.

Billy D’Arcy, Managing Director, Enterprise and Public sector business at O2 UK said: “As policing budgets continue to be reduced, using resources as effectively as possible is a challenge that every UK police force is being asked to meet. We are very glad to have delivered, in conjunction with our partner Airwave, a solution that has helped both Surrey Police and Sussex Police improve efficiencies while increasing their citizen engagement. By listening to what information was needed to optimise an officer’s time on the frontline we have been able to bring connectivity, devices and information sources together in a way that keeps officers visible within the communities as well as improving speed, accuracy and ultimately the service they are able to deliver across those communities.”

Phil Jefferson, MSSSI Vice President, Sales and Service UK and Ireland at Motorola Solutions, said: “We are delighted to partner with O2 for this regional deployment of Pronto. Surrey Police was one of the first forces to embrace Pronto and over the past six years we’ve worked closely with their officers to evolve the software to make it as useful and usable as possible. Today, forces like Surrey Police and Sussex Police are able to collaborate effectively together, and more than a third of UK police forces now reap the rewards of Pronto, driving widespread efficiency savings, something that’s more important than ever in this time of tight budgets and public demand for greater visibility.”

Other benefits both forces now receive include: increased server capacity, improved disaster recovery, around-the-clock monitoring of key systems, and common reporting standards. A direct link between Pronto and the two forces’ records management systems will drive frontline productivity keeping officers on the streets.

About Airwave Solutions Limited
Airwave, a Motorola Solutions company, delivers mission critical voice and data communications to organisations that provide vital public services – the police, fire and ambulance services, local authorities, health, utilities and transport providers.

Airwave has invested £1.4 billion to date to create the Airwave Network, which was purpose built to meet the needs of emergency services. The Network is resilient, secure, covers 99% of Great Britain’s landmass and is interoperable, meaning that for the first time members of different public service organisations can communicate with one another.

The Airwave Network is the first public service network in the world to offer secure, seamlessly integrated communications between emergency services and other emergency responders, and has made Great Britain a world leader in the delivery of critical communications services.

Airwave continuously evolves to deliver innovation through a clear technology roadmap, ensuring that Great Britain’s emergency services have access to world-leading capabilities. More than a third of Great Britain’s police forces have taken a significant step towards paperless policing by equipping frontline police officers with Airwave’s specialised mobile data and applications technology.

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About Pronto
The Pronto e-notebook and its suite of applications from Airwave deliver comprehensive and flexible mobile information solutions to sixteen police forces across the UK. Designed to help customers meet their Digital First agendas and supporting the National Vision for Policing, Pronto enables the online or offline electronic capture, use, storage and sharing of information, from initial contact with victims, witnesses and offenders through to information sharing with partners in the wider Criminal Justice System (CJS).

Putting digital technology in the hands of officers transforms core business processes. Instead of spending hours on administrative tasks, officers can fill in forms and submit them at the scene, enabling them to spend less time in the office and longer policing the community.

About O2
O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider according to Ofcom. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile. O2 has over 450 retail stores and sponsors The O2, O2 Academy venues and England Rugby. Read more about O2 at

Telefónica UK Limited is registered in England and Wales. Registration number: 1743099.
Its registered office is at: 260 Bath Road, Slough, Berkshire, SL1 4DX, United Kingdom.

Media contacts
Elvan Lindberg
Motorola Solutions
Mobile: +46 (0)707448893

James Delves
Motorola Solutions
Mobile: + 44 (0)7701317628

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